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At Collagen U, we are happy to offer you a return or exchange for all full price products,  if the following conditions are met. 

  • Collagen U is notified via email of the request to return or exchange the product within 30 days of receiving the product.
  • You have valid proof of purchase (date of purchase needs to be shown).
  • The product has been unopened. Due to regulations worldwide we cannot accept any refunds for open packages – this includes customers who are not happy with the efficacy of our collagen. 
  • You are able to post the product back to us.

To request a return or exchange please contact us on